Need help? Call us on 01483 30 47 57
Here you can find more information on our Delivery & Returns processes.
Our standard delivery time once an order has been processed is 1-2 working days, however, this is subject to change if goods are not in stock.
We deliver Monday – Friday.
Bank Holidays
Christmas Holidays
Weekends
By our friendly driver*
Courier**
*This depends on the location of the delivery.
**Please note: depending on the location there may be excess delivery charges.
Local delivery and up to 20-mile radius = Altrades
Outside of 20-mile radius = Courier
We deliver to the UK Mainland only. We DO NOT deliver to PO Box Addresses.
Unfortunately, we do not offer this service.
Yes, absolutely! When ordering your goods over the phone or via email, please just let us know if you would like to collect them. We will then either send you an email or call you back letting you know when your goods are ready to collect. We look forward to seeing you.
*Please go to the Contact Us page to find our address.
If your goods are in stock then they will be despatched within 24-48 hours. If your goods are not in stock, then they will need to be ordered, so please expect to wait between 3-4 days before your goods are despatched.
**DESPATCH TIMES MAY BE DELAYED DURING BUSY PERIODS – PLEASE BEAR THIS IN MIND WHEN PLACING YOUR ORDER**
Delivery cost = £15.00 for orders under £100 (ex VAT)
*Please note if your goods are being sent by an external courier it may mean that other charges will apply.
We will only accept returns for the following:
Altrades Packaging
Westway, Guildford
GU2 8HA, United Kingdom